General information for your stay

Maintenance and Emergency

Please notify Aremaser of any malfunctions, or any other problems in the apartment as soon as they occur either call at the office or ring 0034 971 358 077. Their maintenance staff can deal with most things!!

If your electricity goes off, check first in the fuse box (near the front door) that all the switches inside are in the UP position. If they are, check with the neighbours to see if it is a general power failure, if it is neither of these, contact Aremaser, who will send an electrician to check out the fault.

Aremaser is located in the building on the right

Money Exchange

Banks and hotels will change travellers cheques and sterling notes, and so will the Aremaser office. They have a board outside the office with the day’s exchange rates. They charge 1% of the value to be exchanged, which compares favourably with the banks etc. There is also a cash dispenser at the top of the steps to the beach outside the entrance to Isla Paraiso Apartments, ­ you are charged by your bank for each transaction, typically £2.50. Most restaurant's and supermarket’s accept Credit Cards.

Shop Opening Times

Although these times may vary slightly, normal opening hours are 09.00 hrs - 13.30 hrs and 16.30 hrs - 20.00 hrs. The local supermarkets open earlier in the morning, do not close midday and stay open late into the evening. Shops in the towns and villages close on Saturday afternoons and all day Sunday, although resort shops will generally be open all or most of the weekend.


Tap water has been purified and is safe to drink, but may taste different to the UK. Bottled water is in plentiful supply in the supermarkets. Still water is ‘sin gas’, carbonated is ‘con gas’.

The Beach

Most main beaches, including Arenal, operate on a flag system to indicate sea conditions. Green gives you the go ahead to swim in safe water, yellow indicates that you should swim with caution, as there may be undercurrents, and red denotes dangerous sea conditions - swimming strictly prohibited. Please respect the flags; they are flown for your safety. Sun beds and shades are available for hire each day; pedal boats, wind surfer boards and small boats are available by the hour. The beach bars serve drinks, ice creams, snacks and meals.


Menorca is renowned for it’s lack of public transport, and Arenal is no exception!! There is a fairly limited service to Mahón and Fornells, timetables are displayed at the bus stops or in the Aremaser office.


There is a taxi rank in Arenal (by Coves Noves), and there are usually a group of taxi's waiting there, and also on the main road through Arenal at the top of the steps to Pablo Marino Apartments. It is recommended pre booking a taxi at the Aremaser offices for your journey back to the airport. Taxi’s will take 4 passengers, and all journeys are officially priced. Supplements may be charged after midnight, on Sunday’s and Fiesta days.

Medical Services

In the unfortunate event of illness or injury I recommend the services of ‘Centro Medic Salus’. English speaking doctors are on 24-hour call and consultations can be arranged in either the Arenal, Mahón or Ciudadela medical centres. Doctors will also visit your apartment. The doctor in some cases supplies medicine, drugs etc., or he will give you a prescription to be made up at the chemist. Payment will be required on the spot and receipts should be retained for any subsequent Insurance Claim. Centro Medico Salus will liaise with your holiday insurer for direct payment of large bills, your insurance policy and passport must be presented for this. Centro Medic Salus is situated in the centre of Arenal. A doctor calls at the Aremaser office at 16.30 hrs Monday - Friday. Please leave a message there if you would like the doctor to call at your apartment.

In case of a real emergency, there is an accident & emergency department at the Hospital "Mateu Orfila" Hospital in Mahon - phone number 00 34 971 487 300.

To call an ambulance, urgent consultations and for an English speaking doctor call 061 from a fixed or mobile phone.


In the hot summer months there are mosquitos around, especially in the evenings. Please remember to use the mosquito repellents at night to avoid any unnecessary bites. Two mosquito machines are provided for your use, one in each of the bedrooms.


Called ‘Farmacia’ and easily recognised by it’s green cross sign. The nearest one to the apartment is a 5 minute walk away, just below Smithy's Bar/Restaurant. There are Farmacia’s in all towns on Menorca, a duty rota operates whereby a Farmacia is open longer hours and on 24-hour call for prescriptions. Details are displayed in Farmacia windows and in the local newspaper. The Pharmacist can give good advice and supply familiar brands of off- prescription remedies, and they usually have an assistant who speaks and understands English.

The Farmacia is located next to Smithys bar at the top of the hill from the apartments


You are advised to ensure you have a method of payment in reserve in case of emergencies, and of course the necessary medical insurance to recover costs.

Listed below are local telephone numbers that may be useful to you: -

Police Mercadal 375225
Doctor 375340 or 375251
Guardia Civil Mercadal 375005
Fire Service 375225
Radio Taxi 367111